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PRIVACY POLICY
Last Updated: 1.4.25
1. INTRODUCTION
Thinkerbell Analytics (“we,” “our,” or “us”) is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, and share information when you use our data alerts system for hotels (the “Service”).
By using our Service, you agree to the collection and use of information in accordance with this policy.
2. INFORMATION WE COLLECT
2.1 Information You Provide to Us
- Account Information: When you register for our Service, we collect your name, email address, company name, job title, and contact information.
- Customer Data: Information about your hotels/locations, including property names and identifiers.
- User Credentials: Login information for authorized users.
- Alert Preferences: Your preferences for alerts, notifications, and reporting settings.
2.2 Information We Collect Automatically
- Usage Data: Information on how you interact with our Service, including pages visited, features used, and time spent.
- Device Information: Information about the device you use to access our Service, including IP address, browser type, and operating system.
- Log Data: Server logs and error reports.
2.3 Customer Database Information
- Our Service connects to your hotel databases or APIs to analyze data and generate alerts.
- We do not own this data but process it according to your instructions through our Service.
3. HOW WE USE YOUR INFORMATION
We use the information we collect to:
- Provide, maintain, and improve our Service
- Process and fulfill your requests for alerts and notifications
- Send you technical notices, updates, and security alerts
- Respond to your customer service requests and support needs
- Monitor and analyze usage patterns and trends
- Customize and personalize your experience with the Service
- Protect against, identify, and prevent fraud and other illegal activity
4. DATA SHARING AND DISCLOSURE
4.1 We may share your information with:
- Service Providers: Third-party vendors who provide services on our behalf (email delivery, hosting, data analysis).
- Authorized Users: Other users within your organization as determined by your access controls.
- Legal Requirements: When required by law, legal process, or government request.
- Business Transfers: In connection with a merger, acquisition, or sale of assets.
4.2 We do NOT:
- Sell your personal information to third parties
- Share hotel performance data between different customers
- Use your hotel data for purposes beyond providing our Service
5. DATA SECURITY
We implement appropriate technical and organizational measures to protect the security of your personal information, including:
- Encryption of data in transit and at rest
- Access controls and authentication procedures
- Regular security assessments and audits
- Secure multi-tenant architecture
However, no method of transmission over the Internet or electronic storage is 100% secure, so we cannot guarantee absolute security.
6. DATA RETENTION
We retain your information for as long as your account is active or as needed to provide you the Service. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
7. YOUR RIGHTS AND CHOICES
Depending on your location, you may have certain rights regarding your personal information, including:
- Access to your personal information
- Correction of inaccurate or incomplete information
- Deletion of your personal information
- Restriction or objection to processing
- Data portability
To exercise these rights, please contact us using the information in Section 12.
8. INTERNATIONAL DATA TRANSFERS
Your information may be transferred to, and processed in, countries other than the country in which you reside. These countries may have different data protection laws.
9. CHILDREN’S PRIVACY
Our Service is not directed to individuals under the age of 16. We do not knowingly collect personal information from children.
10. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date.
11. COOKIES AND TRACKING TECHNOLOGIES
Our Service uses cookies and similar tracking technologies to track activity and collect information about how you use our Service.
12. CONTACT US
Address:
2 Yunitsman St., Tel Aviv
Email:
boaz@thinkerbell.ai
Phone:
+972-54-772-0200
